HONGXIANG MACHINERY CO. LTD promises to provides customers with products that have a quality that matches their needs and requires, such as travel reduction gear-excavator gearbox. For every new product, we would launch test products in selected regions and then take feedback from those regions and launch the same product in another region. After such regular tests, the product might be launched all across our target market. This is done to give chances to us to cover all loopholes at the design level.. To increase the awareness of our brand - HONGXIANG, we have made lots of efforts. We actively collect feedback from customers on our products through questionnaires, emails, social media, and other ways and then make improvements according to the findings. Such action not only helps us improve the quality of our brand but also increases the interaction between customers and us.. We can all agree that no one likes to get a response from an automated email, therefore, we have built a reliable customer support team which can be contacted via [网址名称] to respond and solve customers' problem on a 24 hours basis and in a timely and effective manner. We provide them regular training to enrich their know-how of products and improve their communication skills. We also offer them a good working condition to keep them always motivated and passionate..